Refund policy

Our approach

We want you to feel confident trying Zelqora. If the service is not a good fit, contact us within 14 days of your initial purchase or renewal and tell us what happened.

When refunds apply

We generally issue a full refund for a first-time subscription request made within the 14-day window. Renewal refunds are considered when requested promptly and when the service has seen little or no use during the new billing period.

How refunds work

Approved refunds are sent to the original payment method. Your financial institution may need additional time to display the funds. Cancelling a subscription stops future renewals but does not automatically refund a previous charge.

Contact us

To request a refund, email support@zelqora.eu with the account email and relevant charge date. We will review your request and reply with the outcome.